Return & Refund Policy

At One Click Needs, we want you and your pets to have a safe and positive shopping experience.
Due to the nature of pet food and other consumable products, certain items are not eligible for return or exchange.

Pet Food & Consumable Products

For health, safety, and quality reasons, pet food, treats, chews, supplements, vitamins, and other
consumable products are non-returnable and non-exchangeable once they have been delivered.

This policy applies to both opened and unopened consumable products, as we cannot accept these items back into
our inventory once they have left our facility.

However, if you receive a product that is damaged, defective, expired, contaminated, or different from
what you ordered, please contact us as soon as possible. We will review the issue and provide an
appropriate resolution.

Eligible Returns

Certain non-consumable pet products may be eligible for return within 30 days of delivery,
provided that the item:

  • Is unused and in its original condition.
  • Is in its original packaging with all accessories and components.
  • Has not been damaged, altered, or used by the customer.
  • Is accompanied by the original order number or proof of purchase.

Some products may be excluded from returns due to hygiene, safety, manufacturer restrictions, or other
product-specific requirements.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, expired, contaminated, or incorrect, please contact
us within 7 days of delivery at
support@oneclickneeds.com.

Please include the following information with your request:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the product and its packaging.
  • Any additional information that may help us investigate the issue.

Once we review your request, we may offer a replacement, refund, or another appropriate resolution,
depending on the circumstances.

Please do not return any product before receiving instructions from our customer service team.

Refunds

Once your refund has been approved, it will be processed to your original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.

Processing times may vary depending on your payment method and financial institution.

Shipping charges are generally non-refundable unless the return or refund is required due to an error on our part,
such as sending the wrong product or delivering a damaged item.

Non-Returnable Items

The following products are generally non-returnable:

  • Pet food and treats.
  • Pet chews and other consumable products.
  • Pet supplements and vitamins.
  • Opened consumable products.
  • Hygiene and sanitary products.
  • Used or damaged products.
  • Personalized or specially ordered products.
  • Gift cards.
  • Digital or downloadable products.
  • Products specifically identified as non-returnable on the product page.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at
support@oneclickneeds.com.

We will do our best to accommodate cancellation requests before your order is processed or shipped.
Once an order has been shipped, cancellation may no longer be possible.

Exchanges

We generally do not offer exchanges for pet food, treats, supplements, or other consumable products.

If an eligible non-consumable product arrives damaged or defective, please contact our customer service team.
If approved, we may provide a replacement, subject to product availability.

Important Notice

For the safety of pets and our customers, please do not send pet food, treats, supplements, or other
consumable products back to us unless our customer service team specifically instructs you to do so.

Need Help?

If you have any questions about our return or refund policy, please contact us at:

Email:
support@oneclickneeds.com